Higher Education Commission, Research & Analysis Activities Wing held an interactive Training on Capacity Building Program for Focal Persons of HEI’s of interior Sindh Province in collaboration with Shah Abdul Latif University, Khairpur on Pakistan Citizen’s Portal as part of the Prime Minister’s mission to better address public complaints. To this effect, the Executive Director of HEC had directed the focal persons to ensure their participation in the training. It was attended by 25 focal persons from 16 Universities of interior Sindh province.

Mr. Saleemullah Sohoo , Director HEC briefed all these focal persons of HEI’s about Higher Education Commission is the hub for in-service continuous capacity building and professional development of the higher education university management across HEI's all over Pakistan. He said it is imperative to impart capacity building trainings to the focal persons of HEI's for effective service delivery with a special focus on effective management of complaints regarding performance of various institutions of Higher Education across the country and also redressal of public grievances in a better way. The focal persons were briefed on policy formulation for just and sustainable resolve to public complaints by Senior officers of HEC. During the course of training, the focal persons were given awareness of Prime Minister's Kamyab Jawan Program of sports activities and employability skills saving water & energy because its essential attention issue of Pakistan.

The training was conducted to equip the focal persons developed to understand them Dashboard in their respective organizations. Focal persons were trained on the Handling Dashboard of Pakistan Citizen Portal so they can easily understand complaints & suggestions handling processes and ensure that complaints are resolved in the manner of a possible relief provided to the complainant.

Prof. Dr. Ghulam Mustafa Mashori, Dean Faculty of Arts & Languages on behalf of Prof. Dr. Khalil Ahmed Ibupoto, Vice Chancellor. Shah Abdul Latif University, Khairpur presided over the closing ceremony while Engr. Prof. Dr. Syed Madad Ali Shah, Vice Chancellor, Benazir Bhutto Shaheed University of Technology & Skill Development Khairpur was the chief guest. They gave away the certificates among the participants. After Sindh, such training will be arranged for focal persons of HEI’s other provinces as well.

Prof. Dr. Noor Ahmed Shaikh, Focal Person, Pakistan Citizen’s Portal, Shah Abdul Latif University, Khairpur provided the facilitation for organizing this training.

Prof. Dr. Taj Muhammad Lashari Dean Faculty of Social Sciences, Mr. Zohaib Memon, Secretary to Vice Chancellor and others were present on this occasion.